Refunds and cancellations are subject to certain conditions. Please read carefully to understand our policies.
Refunds
To request a refund for any reason, you must make your request within 7 days of delivery.
Please let us know as soon as possible if your order:
1. Is missing items that you were charged for on the final receipt.
2. Contains damaged, spoiled, or otherwise unusable items.
Refunds are processed immediately, but it may take up to 2 weeks to see the funds in your account, depending on your bank.
Returns
Due to the nature of products sold on Chow420 and COVID-19, returns are not accepted. Customers that demand a full refund must ship back the products (sealed and unused). Processing time for refunds from returns takes an average of 4 weeks.
Canceling an order
You're only eligible for a full refund without additional fees when you cancel your order within one hour after placing your order because of fast shipping times. Orders that have already been shipped out are not eligible for a full refund. Customers that demand a full refund must ship back the products (sealed and unused). Processing time for refunds from returns takes an average of 2 weeks.
Instructions on how to cancel:
Contact us by emailing contact@chow420.com or start a live chat with us.
Age-Verification and Refunds
All users that buy a product that requires age verification must agree to be age verified. Users will NOT be able to cancel their order if they refuse to be age-verified. Failure to be age-verified will result in no refund. We do not tolerate the underage use of age-verified products on Chow420. Do not buy products that need age verification if you do not want to be age-verified.
You can only cancel an order before shipment. To cancel after shipment, reach out to Chow420 Support by emailing contact@chow420.com
Shipping policy
Thank you for visiting and shopping at Chow420.
The following are the terms and conditions that constitute our Shipping Policy.
Shipping Policy Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Chow420 is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Chow420 is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Note on Fraudulent Third Party Transactions
Attention: Chow420 is not responsible for orders executed off our platform. Any transactions conducted on any other site, location or platform, other than on our full-service eCommerce platform, https://chow420.com/, has nothing to do with the company. Hence, such interactions (orders and transactions) will not be recognized as valid and most definitely will not be serviced.
We are not responsible for the actions of disingenuous third parties who misrepresent themselves as representatives of our brand. Under no circumstances will Chow420 ask you to make a bank transfer or employ some other means of payment different from the one employed at the checkout stage on our platform (https://chow420.com/). Please protect yourself and funds from scammers by always making your purchases on the chow420.com website. This is for your safety.
Lastly, we do not sell Marijuana. We are not licensed to do so and have made no attempts to do such. We sell federally legal CBD products and have never broadcasted ourselves as selling any other type of merchandise. Thank you for your cooperation.
