Seller Policy

1. Overview

Vliso.ai provides a platform and marketplace for selling wellness products, including hemp-derived goods. Sellers must adhere to all applicable laws, maintain transparency, and meet customer service standards. Non-compliance may result in account suspension, termination, or other actions at Vliso’s discretion.

2. Seller Enrollment

To sell on Vliso.ai, you must:

• Complete the registration process by providing accurate and complete business information, including your legal name, business details, contact information, and other required details.
• Agree to comply with Vliso’s Privacy Policy and Terms & Conditions regarding the handling of personal and business data.

Only individuals or entities legally permitted to enter binding agreements under Delaware law may register as sellers.

3. Permissible and Prohibited Products

Permissible Products

• Products must contain hemp-derived ingredients such as full-spectrum hemp extract or broad-spectrum hemp extract, with a total THC concentration of no more than 0.3% on a dry-weight basis.
• Products must comply with federal, state, and local labeling and safety regulations.

Prohibited Products

• Products exceeding the THC threshold of 0.3% on a dry-weight basis.
• Non-hemp products or those misrepresented as hemp-derived.

Vliso.ai reserves the right to remove any non-compliant listings or suspend accounts violating these standards.

4. Seller Responsibilities

A. Regulatory Compliance and Labeling

Sellers are responsible for ensuring that:

• Products comply with all applicable federal, state, and local laws.
• Labels accurately disclose product ingredients, THC concentrations, and allergen warnings.
• All claims, promotional materials, and product descriptions are truthful and substantiated.

B. Intellectual Property Compliance

Sellers must respect intellectual property rights and ensure product listings do not infringe trademarks, copyrights, or patents.

C. Customer Service

• Respond promptly to customer inquiries.
• Provide accurate information about products.
• Maintain high service standards to build and retain buyer trust.

5. Shipping Policies

A. Age-Restricted Products

Sellers must verify the age of buyers for age-restricted products and use shipping methods requiring signature confirmation to ensure delivery to the verified buyer.

B. Restricted States

Sellers must not ship products to states or regions where hemp-derived goods are prohibited. It is the seller’s responsibility to stay updated on state-specific laws and regulations.

C. Shipping Responsibility

Sellers are responsible for the timely shipment of products. Any delays or errors may result in penalties or account limitations.

6. Fees & Payments

Vliso.ai charges a 25% total fee on all sales, which does not include:

• A 10% insurance fee to cover potential product disputes, chargebacks, or other buyer-related claims.

Payment Process

• Sellers may withdraw funds from their account once their balance exceeds $50.00.
• Withdrawal requests are processed through Vliso.ai’s secure system and deposited directly into the seller’s designated bank account.

7. Product Reviews

Buyers can leave reviews, including star ratings and photographs, on delivered products. Sellers may respond to reviews but must not:

• Include private information.
• Post obscene, false, or misleading responses.
• Engage in review manipulation or shilling.

Vliso.ai reserves the right to remove reviews violating this Policy or applicable laws.

8. Seller Account Management

Vliso.ai may limit, suspend, or terminate a seller’s account if:

• Listings violate Vliso’s Terms or this Policy.
• There is evidence of fraudulent or illegal activity.
• Buyer disputes, chargebacks, or complaints indicate non-compliance.

Sellers will generally receive notice of any such actions, except in cases where legal or regulatory reasons prevent notification.

9. Termination

By Seller

Sellers may terminate their account at any time by notifying Vliso at [email protected].

By Vliso.ai

Vliso.ai may terminate this Policy or suspend a seller’s account with 30 days’ notice, or immediately for:

• Material breaches of this Policy.
• Fraudulent, illegal, or harmful activity affecting Vliso or its users.
• Non-compliance with applicable laws or regulations.

10. Indemnification

Sellers agree to indemnify and hold harmless Vliso.ai and its affiliates from any claims, damages, or liabilities arising from:

• Non-compliance with laws or regulations.
• Misrepresentation of products or failure to meet quality standards.
• Tax-related obligations or disputes.

11. Governing Law

This Seller Policy is governed by the laws of the State of Delaware, without regard to its conflict of law provisions.

12. Questions

If you have questions about this Seller Policy, please contact Vliso at:

Email: [email protected]